What Happens If Your Uber Rating Is Low?

What Happens If Your Uber Rating Is Low?

Uber is one of the most common rideshare apps there is. What makes this app so successful is its use of a two-way rating system from both the passenger and driver. This rating is based on the overall experience of both parties throughout the ride. By doing this, everyone stays accountable and acts on their best behavior.  

What happens if your Uber rating is low? If, after multiple occasions, you fail to revive your passenger rating above the bare minimum (based on community guidelines), then you will be temporarily deactivated. Before that, the rideshare app suggests tips on how to improve your score. Deactivations are only last resort and can be undone after certain actions are taken. 

Many variables go into a rating. If your Uber rating is already low, don’t worry, there are plenty of ways you can get it back to where you want it. The only problem is you have to take a significant number of Ubers before you start to see any fluctuation in your rating. 

How Often Does Uber Update Passenger Ratings? 

Both passengers and drivers are rated after every single ride. These ratings can be based on many factors, but ultimately, it’s to keep the driving community aware of good and bad users.

“To ensure the quality of both the driver-partners and riders in the community, our rating system is a two-way street. Driver-partners have the option to rate every completed trip, while riders have the opportunity to submit a rating along with comments. Ratings, which are given on a scale of 1 to 5 stars, should be honest and reflective of the overall trip experience.”
Source: Uber

The fact of the matter is there is no set amount of time for a passenger rating to change. Ratings can’t be updated immediately. The only certainty is the more you use Uber, the quicker a low rating can change.

In other words, if you take Uber only once a month, you won’t see your rating update every single month after you use the rideshare service. On the other hand, if you’re using Uber every day, you will likely see your passenger rating update more often. You need a minimum of five rides before you can receive a rating.

What You’re Rated On

Your Uber rating is based on a lot of factors, but let’s focus on the things that drivers are rating you on. In general, drivers will base their ratings on the overall experience you give as a passenger, but there are still a few things drivers pay close attention to

The first thing a driver will take into consideration for a rating is the accuracy and speed of the pick-up. An Uber driver’s workload depends on speed and efficiency, and if a passenger is wasting time getting into the car, it could prevent the driver from getting more trips by the end of the day. Here are a few ways you could ensure your pick-up is as fast and accurate as possible: 

  • Make sure your pick-up location is the correct address 
  • Don’t stray from the pick-up location
  • Be outside ready to go before the driver gets there
  • Stay in contact with your driver if you’re forced to change locations

Once the driver finally picks you up, then the next thing they are observing is how polite and courteous you are. Uber drivers are service professionals and should always be treated with respect. 

  • As soon as you are picked up, politely confirm your name.
  • Don’t slam the door on your way in.
  • Conversations are never required with your Uber driver, but simply asking how their day is going is usually seen as a nice gesture.
  • If you don’t want to talk to your Uber driver, then politely communicate that.
  • Finally, don’t forget to thank your driver for the ride. 

Another thing drivers take into consideration is safety. Uber drivers come in contact with dozens of people every day. A situation can easily become dangerous for a rideshare driver in many ways. If you can make them feel comfortable about the short ride, then you will likely see a better passenger rating. 

Being an unsafe passenger can happen in multiple ways.

  • In general, a driver shouldn’t have to feel pressured to break any laws. Don’t tell your Uber driver to run any lights or speed to get there faster. Breaking the law is never okay, especially if it’s because you are late. 
  • Another common way passengers can make an Uber driver feel uncomfortable is by asking to allow more passengers than they are allowed to have. This puts the driver in an awkward situation and usually doesn’t end well for the passengers. If you have a large group, request a large enough Uber, or take two. 
  • Often, drivers feel unsafe when they pick up drivers who have had too much to drink. These passengers can be disruptive, destructive, and disobedient. Unfortunately, as a platform that focuses on getting people away from drinking and driving, Uber drivers will experience these types of passengers often. 

If you are taking an Uber after a night of drinking, try to be on your best behavior. In the event you had too much to drink, you should take an Uber with a friend to make sure you get home safely. Finally, always listen to your driver and don’t forget to wear your seatbelt! 

What You’re Not Rated On

Although there are many things to be judged on while being rated, there are a few things you will not be rated on. The following items will not be taken into consideration when deciding your rating: 

  • Canceled trips – If your driver cancels on you while you are waiting to get picked up, then the driver will not be able to rate you. 
  • Ignored trip requests – If you request a ride but don’t get any answers, it won’t affect your ratings at all. 
  • When the driver doesn’t rate you – If your driver forgets to rate you, it will not change your rating in any way. 

Just about everything else goes into consideration when taking an Uber. Unfortunately, this is all based on how the driver perceives your behavior and actions. An opinionated driver has the power to rate you only four stars because they disagree with your opinion. This shouldn’t happen, but it does. Here are a few last tips to keep this from happening: 

  • Contain your emotions
  • Be mindful of your audience
  • Avoid politics 
  • Be respectful if you’re on the phone
  • Maintain good personal hygiene

How to See What an Uber Driver Rated You 

Now that you have an idea as to what is taken into consideration when determining your passenger rating, it’s time to see your ratings. Unfortunately, you are unable to see each rating from every drive you have. If that were the case, you might experience some awkward rides in the future. Ratings are sent in anonymously. 

Instead, you are only able to see your overall passenger rating. To find your passenger rating, open your Uber app, and select the menu. Under your name, you will see a little star with a rating that goes up to 5.0. This is your passenger rating. 

What If You Disagree With Your Rating?

Let’s say you take an Uber, and everything goes great. You get home and check your Uber rating and have noticed it has fallen. This may be from the last ride, or from the one you took a week ago.

Let’s say though you get home after a ride and you just know you were treated unfairly from your driver and will receive a low rating. There is a way to dispute your rating:

  1. Open the Uber app
  2. Click the menu
  3. Select ‘Your Trips’
  4. Choose the ride you wish to dispute
  5. Select the option that best fits your situation

In the event an Uber driver is rude to you for no apparent reason, then it might be best to let Uber know. Uber is always trying to make their fleet as professional as possible, and letting the company know could be beneficial for everyone. 

If you report your driver after an unpleasant ride, you may be eligible to have your rating fixed based on what you’ve reported. In other words, you may be able to save your passenger ratings if you report any bad drivers. 

How to Improve Your Uber Rating

At some point, an accident or misunderstanding will happen, and you will see your Uber rating decline. Don’t freak out if this happens to you. Uber ratings are constantly changing and updating, especially if you frequently use Uber. There are ways you can improve your Uber rating.

Many of these things you can do simply come from being a decent human being. Just because you’ve had a bad experience in the past that lowered your Uber rating doesn’t mean you can’t change your behavior to improve it. A bad rating can be negated with a great one.

The first thing you can do to improve your rating is to be on time and ready to be picked up at the correct location. The smoother the pick-up for the driver, the better for you. If you fail to show up when expected, the driver will leave after five minutes of waiting, and you will likely receive a low rating for canceling.

Inside the Uber, act polite and thoughtful. Let the driver do their job, and you just enjoy the ride. Here are some things to not do while taking an Uber:

  • Do not eat unless approved or offered by the driver
  • Do not be a backseat driver
  • Do not take over the aux chord and blast music
  • Do not ignore the driver by being glued to your phone
  • Do not make illegal or ridiculous requests
  • Do not sneak alcohol onto the ride

Another thing to keep in mind before you get into an Uber is if you are feeling sick from drinking too much. The last thing anyone wants in their car after a long night is someone to be sick on the floor. Not only will this upset the driver, but they will also impose a clean-up fee that will cost hundreds of dollars. Oh, and you can bet your Uber rating will drop after something like that happens.

Finally, don’t forget to leave a tip for your driver. Tipping is not required, but if your driver made an impact on your day or provided a great experience, then show them a little gratitude by leaving them a few dollars and a nice comment. It may not be much to you, but those couple of dollars account for a lot of the driver’s earnings at the end of the day.

At the end of the day, treat the driver the way you would want to be treated if you were in their shoes. 

Common Bad Passengers

It’s always good to know the different types of bad passengers to avoid being one. Bad passengers come in all shapes and sizes. Each of them can irritate the driver in one way or another, but ultimately, they cause a headache for anyone in the car. Here are a couple of common bad passengers.

  • Chatty Cathy – We all know at least one chatty Cathy in our lives. These passengers will either get in the car while on the phone or will talk the driver’s ear off. There is nothing wrong with a little conversation, but excessive talking can irritate a driver, especially after a long day. 
  • Smelly Sam – These bad passengers often don’t even realize they are causing any issues with the driver, but they are. Smelly Sam’s lack of personal hygiene can stink up a small space. They could also just rip a silent fart thinking the driver won’t notice. Either way, this stench can be enough to irritate a driver, even after a short amount of time. 
  • Antisocial Andy – This is another instance where the individual might not even realize they are a bad passenger. Opposite of a chatty Cathy, Antisocial Andy doesn’t even acknowledge the existence of the driver. There is nothing wrong with keeping to yourself, but at the very least, you can greet your driver.  
  • Bossy Betsy – These are quite possibly the worst of the group. Bossy Betsy’s are the ones who tell the driver how to do their job. Immediately they tell the driver how to get to the destination and how they should be driving. No one likes to be told how to do their job, even if you know how to do it better. 
  • Tipsy Tom – Last but not least, is Tipsy Tom. They usually aren’t at their pick-up location. Once you finally find them, they are usually difficult to work with and can be disobedient. Anything can happen with this type of passenger, but most likely, you will have to let them know they have reached their destination. 

Why our Uber Rating Matters

“Respect is a two-way street, and so is accountability,” said Kate Parker, Head of Safety Brand and Initiatives. “Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Source: Uber

Uber rating means a lot to both the company and the individuals. It’s how the company creates accountability and respect between drivers and passengers. It also contributes to the overall safety of the rideshare app.

To have a great passenger rating means you are a reliable rider that will likely provide the driver with great customer service. If you have an excellent passenger rating, you will likely be given preferences over other drivers. You will also be treated with a higher prioritization from the company if you prove to be a good passenger.

On the other hand, drivers who see passengers with low ratings can easily avoid picking them up to better protect themselves from difficult passenger issues. If a passenger rating gets significantly lower than the local average, you run the risk of having your account deactivated.

Wrapping Up

Uber is one of the most useful rideshare services available to the public. One way the company continues to stay on top is by constantly evaluating their drivers and passengers with a two-way rating system. These ratings are based on multiple factors, and if low, can be improved after enough rides.

It’s not difficult to be a good passenger and receive an excellent passenger rating. All you have to do is act like a decent human being and treat your driver with respect. Don’t do anything you wouldn’t want to be done in your own car.

If you find yourself with a low rating, it’s not too late! Take a moment to reflect on how you’ve been using Uber and if you could potentially be irritating the driver in some way. If you are, work on changing that behavior so you can improve your score.

Dan Ferrantelli

I'm Dan Ferrantelli. I discovered rideshare through my wife and daughter who used the service a full year before I decided to try it. Now I am a part-time Uber & Lyft driver and love sharing my experiences with others. I'm also an entrepreneur who has developed several businesses and I have a passion to write! I hope you enjoy the articles I post. Kind feedback is always welcome.

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