Rideshare services like Uber help make our lives hassle-free and convenient. But whether you get to reap the benefits solely depends on your riding experience. If you get a terrible driver, alternative means of transportation, no matter how inconvenient, may seem like the better option.
Is there a way to not get the same Uber driver again? Yes. To avoid bad Uber drivers, all you have to do is to give them a rating of 3 or below, and you’ll never be matched with them again.
This rating system has proven to be quite useful for many people. Unfortunately, the majority of people don’t know they can avoid a bad Uber experience with the touch of a button. While you can’t predict what your riding experience will be like, isn’t it comforting to know that you can avoid getting the same bad driver more than once?
How to Avoid Getting Matched With a Bad Uber Driver Twice
Growing up, you were probably told that entering strangers’ cars may have serious repercussions. However, in this age of rideshare apps, you do so without even thinking about it. Uber promises a strict vetting process for all of its drivers, but there are always a few bad apples that fall into the bunch.
The driver is probably not a serial killer, a kidnapper, or anything else you see in the movies, but there are some incompetent, rude, and irresponsible people out there. Some drivers can make the entire trip uncomfortable with their comments or put you in danger by driving recklessly.
In such situations, no one would blame you for not wanting to be paired with the same driver again. Avoiding a terrible driver is quite simple, though. If you give the driver a low rating on the app, you won’t be paired up with him or her again.
Uber has a dispatch algorithm that is effective for steering riders away from drivers that they’ve ridden with and rated poorly before.
If this doesn’t work, you have the option of complaining directly to Uber. Call Uber’s customer support team and forward your complaint about the driver. While the process is tedious and they only block a driver from getting your request if the case is severe, it’s worth the effort, especially if you believe the driver was a danger to you.
Other Ways of Escaping Bad Uber Drivers
Getting matched with the same Uber driver isn’t very likely unless they drive only on your route, and there are only a few Uber drivers in that area. Therefore, apart from worrying about that previous Uber driver who freaked you out, you need to know how to avoid similar situations or worse in the future.
It will not only give you peace of mind but also protect you in the face of danger because you’ll know what to do.
Things to Remember When You Request an Uber:
1. Don’t Be Quick to Enter the Vehicle
Unless you’re in the city or a high traffic area, in most cases, you’ll have to wait for a few minutes before your Uber arrives. If you’ve been waiting for a while, you may not remember to verify the vehicle that comes to pick you up.
Don’t make this mistake. Verifying the vehicle is vital to protecting your safety. Without this verification, you’ll have an even harder time getting yourself out of a bad situation.
For this reason, always make sure you check the details of the vehicle before entering. Check to ensure the license plates and make and model of the car match the ones that are on your app. Also, ensure the driver’s picture matches up with their appearance.
2. Know and Share Your Route
It’s also helpful if you know the area when requesting an Uber (sometimes this isn’t possible if traveling out of town or in a different country). A dishonest driver who has intentions other than getting you to your destination can tell when you aren’t familiar with the area. When you keep asking how long it will take to get to your destination and other similar questions, they know you are unfamiliar with the route, and they may take advantage of it.
Therefore, it’s best to know where you are going so that you can tell when the driver is going in a different direction. If you don’t know your route and you’re not sure you’re going in the right direction, always share your trip with a friend or relative.
This way, someone will know where you are in case of any emergencies. Additionally, don’t turn your app off when you begin the ride. The Uber app tracks your location so you can follow along turn-by-turn, and this may come in handy in case of an emergency.
3. Don’t Trust Ratings Too Much
In theory, an excellent rating means that a driver offers exceptional service, and you can rest assured you’ll enjoy the ride. Ratings also play a significant part in whether or not the driver gets to keep their job at Uber because a low rating will eventually get a driver deactivated from the service.
As a result, drivers usually go above and beyond to ensure they maintain a high rating. But while some will go the extra mile by giving you excellent service, others may go as far as to threaten you to persuade you to rate them higher than they deserve.
There was one rideshare situation reported in which the driver locked his passenger in his car and refused to let her out until she gave him a five-star rating.
Therefore, don’t let ratings be the only thing you look for when choosing a driver. Take the other tips mentioned above into consideration before hopping into any rideshare vehicle.
4. Share a Ride
If you plan to request an Uber in an area you’re not familiar with, consider sharing the ride with a friend who is also going in the same direction, or ask them to accompany you.
It’s harder for a driver to pull off anything dangerous when they’re driving more than one person. If they do, you’ll have an easier time trying to escape.
5. Be Wise About Time and Pickup Locations
It’s also not advisable to request an Uber in a remote or isolated area at very odd hours of the night when you’re alone. Unethical drivers may take advantage of the situation because they know you’re helpless.
If you have no other choice but to take an Uber, choose a driver you feel more comfortable with to drive you. For instance, if you’re a woman, you may feel more comfortable being taken to your destination by a female driver as opposed to a male one. However, with this approach, it may take you a while before you find a suitable driver.
Also, arm yourself with self-defense tools like pepper spray. This will come in handy if you need to escape a dangerous situation.
Safety Starts With You
You should never brush off an uncomfortable Uber ride just because someone convinces you that it’s not a big deal. The minute you start ignoring the small signs, you let your guard down and won’t be ready to defend yourself in an unsafe situation.
Self-awareness is your armor when you’re riding in an Uber. You need to be aware of your surroundings and be ready to act if anything suspicious happens. If that means giving a low rating so you never have to ride with that driver again, go ahead and do it.
Uber is committed to protecting its brand above all else, as this means it will continue to grow and succeed as a business. Begin by giving low ratings as an honest review when the rider experience is not up to standard. Follow through with a direct complaint to customer service if you feel a safety standard or threat to personal security has happened. You will only improve the service for yourself and other riders. Be safe out there!