Can You Contact an Uber Driver After Your Ride?

Can You Contact an Uber Driver After Your Ride?

It happens to us all.  We get out of an Uber, the driver takes his first right-turn at the light, and you realize you forgot something in his car. What might have induced an outright panic in years past with a regular taxicab, is fortunately not so tragic in today’s rideshare world. 

Can you contact an Uber driver after your ride? Yes, you absolutely can contact your uber driver after he or she drops you off. You can do this by opening up the app on your phone or by going to the website.

One of the great things about rideshare is not just that it is convenient and affordable –  it is also highly trackable. Few of us would get into a car with a stranger if there weren’t safeguards in place. You can hardly call the driver a stranger when you have their name, photo, vehicle model, and license plate number in advance. Uber makes finding your driver pretty easy, as we’ll show you below.

How To Contact an Uber Driver After a Trip

Luckily, there are several ways to contact your Uber driver. Whether you need to tell them about a lost item or to talk about an incident that happened during the ride, Uber has made it easy to get in touch if needed. 

Using the Uber app

  1. Open the Uber app
  2. Select the hamburger menu button
  3. Go to “Your Trips” option at the top of the list
  4. Choose a trip from the list
  5. Scroll down to Find Options for trip issues
  6. Within your options, you will be able to find options to get help for an accident, a lost item, or to report any unprofessional and critical issues.

Using the Uber Website

Logging into the uber website may require a verification code that is sent to your phone. If you left your phone in the Uber, you might want to look into contacting uber directly.

  1. Select Rider login
  2. Log in to your Uber account on the website with either your phone number or account email
  3. Pick the account icon on the top right
  4. Select “My Trips”
  5. On the trip, select “Details.”
  6. Click on “View Receipt”
  7. Then scroll down and click “Get Help” on the right corner.
  8. You will be transferred to a Trip Issues and Refunds page.

How to Locate an Item Lost in an Uber

For items lost during a trip, there are numerous ways, as mentioned above, to retrieve your lost items. Unfortunately, Uber does not guarantee the return of the lost item.

Additionally, Uber will charge you $15 to return your lost goods. This fee is for the driver’s time spent locating what you’ve lost and bringing it back to you.

How To Report An Accident After an Uber Ride

As a rider, your first step is to contact the Uber platform through the website or the app. Here’s some info about what will happen next and why:

  • An insurance agent will verify the details with you after the report.
    • If you were not physically injured, the insurance process would be short and sweet.
    • If you were injured, there would be additional steps required by the insurance company to file a claim.
  • As a rider in the accident, you will receive compensation for injuries that resulted from the accident.  Also, once you report the accident to Uber, you will most likely receive a refund for the trip.
  • From the moment an Uber driver receives your ride request and takes you to your destination, the Uber insurance policy provides $1 million (USD) in coverage for both the driver and their passengers.
  • If another driver was at fault for the accident, like any other situation, the at-fault driver’s insurance would provide compensation. When it is your Uber driver’s fault, payment would be either from their policy or from Uber’s insurance coverage.

Keep in mind, if you, as a passenger, were in any way responsible for the accident, the compensation will be reduced and investigated.

Like all accidents, remember to take pictures of the event and your injuries. File a claim accordingly and make sure you don’t brush off small bruises or any possible internal injuries.

How to Report “Get Help” For an Accident with Uber

Reporting an accident with Uber is much like contacting the driver after a ride. Refer to the help section in either the app or the website.

Using the Uber App:

  1. Open the Uber app
  2. Select the hamburger menu button
  3. Go to “Your Trips” option at the top of the list
  4. Choose a trip from the list
  5. Scroll down to find options for trip issues
  6. Within your options, you will be able to find options to get help for an accident

Using the Uber Website:

  1. Go directly to help.uber.com
  2. Stay on the first page for Riders
  3. In the search bar, search for “Accident.”
  4. Select, “I was involved in an accident.”
  5. Then you will be able to sign-in from this page to get help.

Other Uber Trip Issues and How to Get Refunds or Help

There are other options to get help on Uber. We’ll cover some details about each one of them:

  1. Review my fare and fees
  2. My driver was unprofessional
  3. The vehicle wasn’t what I expected
  4. Critical Safety Response Line

1.  Review My Fare and Fees

Cleaning Fees

There may be charges for cleaning fees on your receipt. This fee protects the Uber driver, whether it’s from a simple spill or a wild night out.

These fees should range in the following guide provided by Uber:

$0 Physical items that can be thrown away or wiped up (includes water spills)
$20 Interior mess that requires vacuuming or simple cleaning (minor food/beverage spill, dirt, etc.)
$40 Exterior mess (Food/beverage mess on the exterior of vehicle)
$80 Interior Moderate mess (more substantial food or beverage spill on a hard-to-clean surface. Includes minor bodily fluid messes)
$150 Requires cleaning between the window, door, or air vents. Messes of major bodily fluids, etc.

If you see an inaccurate fee, you have the option to reach Uber through their help center.

Cancellation Fees

Before you cancel a ride, you will be notified by Uber that there will be a cancelation fee. If you cancel the trip because the driver was excessively late, you might be able to talk to Uber through their help option and get the fee refunded. 

Overcharged Ride

If you had an overcharged ride due to technical error or a driver took an unnecessarily long route, you will be able to report this to Uber through the trip issues and refunds page.

Keep in mind that you should ensure that there was a purposeful overcharge due to unfairness by the driver. Some things to consider the reasonableness of are:

  • Toll fees
  • Heavy traffic routes
  • Poor route selection by the driver
  • The driver going unnecessarily off-route from GPS
  • Technical issues with payment system
  • Significant upcharge from upfront price

2. My Driver Was Unprofessional

Rude Drivers

If you had a grumpy or unprofessional driver, the best option is to leave a fair review to inform Uber.  Any review that is three stars or below means you will not be paired with that driver again.  There are options to reach out to Uber to talk about the unprofessional driver.

Be professional yourself and report them accordingly so they can be deactivated or at least counseled by their employer.

Unsafe Drivers

Most Uber drivers are sharp and very capable.  Their driving records are examined during the application process to ensure they have a good driving history.  As with any process, a few people slip through who are not suited for the job.  As a passenger, you become the best line of defense and should rate them accordingly or report unsafe driving directly to Uber.   

3. The Vehicle Wasn’t What I Expected

If you paid for a higher category of service (XL, SUV, Black) and found the vehicle didn’t match up, you should report it to Uber for a refund.  Also, if the car was excessively dirty or not well maintained, you should rate the experience accordingly, or notify Uber directly.  Lastly, if the vehicle license plate or make/model description doesn’t match that displayed on your app, you should notify Uber immediately to prevent potential criminal activity by an Uber driver.

4. Critical Safety Response Line

Harassment

Any harassment, including sexual, verbal, or even intimidation, can be reported to Uber. Use the critical safety response line in the menu, and the driver will be banned.

This support line will take you directly to a representative, and you will be able to express urgently any issues you are encountering. If you feel like you are in danger, make sure you call the police in addition to the critical safety response line.

Dan Ferrantelli

I'm Dan Ferrantelli. I discovered rideshare through my wife and daughter who used the service a full year before I decided to try it. Now I am a part-time Uber & Lyft driver and love sharing my experiences with others. I'm also an entrepreneur who has developed several businesses and I have a passion to write! I hope you enjoy the articles I post. Kind feedback is always welcome.

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